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Effective communication is critical for everyone, and this insightful book teaches the skills needed by healthcare staff in their day-to-day interactions with people with dementia and their families. Often when people with dementia exhibit behaviour that challenges, it is an indication that their needs are not being met. The authors illustrate the key aspects of communication for the development of a skilled and confident workforce, capable of providing thoroughly effective care that reduces levels of agitation in people with dementia.

The first six chapters describe the CAIT (Communication and Interaction Training) framework established by the authors. This is followed by chapters contributed by experts on the Positive Care Approach™, appropriate touch and communication with people in the late stages of dementia. Accessible and practical, it will help caregivers develop and articulate existing skills as well as gain new ones, allowing them to overcome the challenges faced when caring for people with dementia.

Reviews

A hugely practical and accessible guide to empathic communication and positive interaction. Building on the existing skills of professional and informal carers, its straightforward strategies will reduce distressing behaviours or help de-escalate them. As a way to improve the well-being of people living with dementia, James and Gibbons' book is highly recommended.
Dr Tim Beanland, Alzheimer's Society
This is a timely welcome text urgently anticipated since completion of a ten year programme on the management of dementia-related behavioural symptoms that cause distress. A must read!
Esme Moniz-Cook, Professor of Psychology Ageing & Dementia Care Research, Faculty of Health Sciences, School of Health & Social Work, University of Hull