A hugely practical and accessible guide to empathic communication and positive interaction. Building on the existing skills of professional and informal carers, its straightforward strategies will reduce distressing behaviours or help de-escalate them. As a way to improve the well-being of people living with dementia, James and Gibbons' book is highly recommended.
This is a timely welcome text urgently anticipated since completion of a ten year programme on the management of dementia-related behavioural symptoms that cause distress. A must read!