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How to Manage Difficult People
On sale
15th May 2014
Price: £12.99
Dealing with difficult people – from awkward customers at work to irritating neighbours at home – is a challenge many people face on a day-to-day basis. This book will show you how to:
– Defuse and deal with difficult customers, both on the phone and face to face;
– Manage problems with colleagues in the workplace, including a manipulative boss;
– Handle difficult day-to-day interactions with any people we come into contact anywhere;
– Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;
– Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
– Defuse and deal with difficult customers, both on the phone and face to face;
– Manage problems with colleagues in the workplace, including a manipulative boss;
– Handle difficult day-to-day interactions with any people we come into contact anywhere;
– Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;
– Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
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