Our policy is to act in accordance with current legislation and to meet current best practice on the internet with regard to our use and handling of personal data. Our aim is to be responsible, relevant and secure when using your personal data.
Collection and Use of Personal Data and Cookies
When you visit one of the Websites, we may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone's browser that helps us recognise you when you return to one of the Websites and can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies, and if you don't, we may generate new ones.
The following table explains which cookies we use on this website and why:
Area of site
_utma, _utmb, _utmc, _utmz (and occasionally other cookies starting with _utm)
This allows us to track how many individual unique users we have, and how often they visit the site. These cookies are used for statistical purposes only. These may last for up to 1 year to help us gather statistics about whether you return to the website after you have first visited.
Up to 1 year
Whilst you are logged in (after you have registered), this allows the site to identify you as you navigate between pages. We store the contents of your shopping basket, personal account information, browsing history within this site and favourites in our secure database.
All pages after registering or logging in
Current session only
Various user specific settings
cookie will be placed automatically by our web server software when you visit the site and used to reference a number of items to improve your site experience, including:
ReturnUrls (used through navigation throughout the site, when a user needs to be redirected)
The previous search text and various search terms (dates etc) that need to be remembered when returning from a Facebook login redirect
Users IP (to stop multiple poll vote attempts)
Current session only
Remembers who you are so you don’t have to sign in each time you visit the site.
Up to 1 year.
External API login tokens
Twitter, Facebook OAuth tokens
Up to 1 year.
By agreeing to these terms and conditions, you are giving your consent to allow us to use the above cookies.
You can disable cookies from our site at any time - all modern browsers allow you to change your cookie settings, and these settings will typically be found in the 'options' or 'preferences' menu of your browser. Please note, this may prevent areas of the website from working as intended.
If you do not agree with the described use of the cookies on this website and do not wish to disable cookies, we respectfully ask that you do not use this website.
We may need to know your personal details including your name, address and email address to provide you with information or reply to your queries. We may also collect and process data about you if you purchase any books through us and/or if you enter any competition run by or in association with us.
We may use such personal data to provide you with details of matters that we feel may be of interest or use to you. You can opt out of receiving further information of this nature from us by sending an email with the subject “NO INFO HACHETTE UK” to firstname.lastname@example.org.
Sharing Personal Data
We do not give out any of your personal information to third parties except as set out below.
We reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our terms and conditions, or to protect our rights, property, or safety, and that of our group companies, our customers, or other third parties.
We may pass information that you have given us to other companies within our group of companies. These companies will include our parent company, their parent company and all of the subsidiaries of these respective companies (the “Group”). Data processing of your information will be undertaken by Hachette UK Limited, who may use a third party to fulfil such data processing needs.
We do not sell personal data about our customers to third parties. However, we may release personal data if we acquire any new businesses and/or sell all or part of our business.
Protection of Personal Data
We will take all reasonable precautions to ensure that all the personal data that you have submitted via the website remains confidential. As required by the Data Protection Act 1998 we have strict security procedures regarding the storage and disclosure of personal data. Hachette UK (www.hachette.co.uk) is a secure site with firewall protection, and all commerce via the site is protected using 128-bit SSL encryption.
This site uses SecureTrading, an independent payment service provider, to process credit and debit card payments. All sensitive payment card information is encrypted using e-payment software and is sent to the bank for instant authorisation via the SecureTrading network of payment gateways. Transactions normally take a few seconds to be processed. For more information about SecureTrading please visit their website at www.securetrading.com or call 0800 028 9151.
Parents and guardians
We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. The Websites may not be directed toward children and may not be suitable for their use. There may be some areas of the Websites that may be attractive to children even though they are intended for adults. Therefore, we strongly recommend that you actively monitor your child’s interaction with the Websites and their submission of personal information to the Websites. You should be aware that if your children voluntarily disclose their names, email addresses or other information online, such disclosures may result in unsolicited messages from other parties.
Your Rights and Responsibilities
You have the right to access the personal data which we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. This will enable us to provide you with the best service possible.
If at any time you wish your personal data to be completely removed from all our systems, or if you just want to update any personal data we have about you, please send an email to email@example.com or write to the address below.
Please contact us by any means if you are in any way unhappy and we are sure we can resolve any problems or issues you may have. If you are not satisfied with our response you may wish to contact the Information Commissioner at www.ico.gov.uk
Hachette UK Ltd
Registration number: 2782638,
VAT number: 205505305
338 Euston Road
London NW1 3BH
Telephone: +44 (0) 207 873 6000